Shipping Information

1. Delivery Information

All available delivery options and prices are shown at checkout after entering your delivery address.
Delivery costs are calculated based on weight and delivery postcode.
Some delivery options may not be available for certain areas.*

We pride ourselves on excellent customer service and offer multiple delivery options to accommodate different needs, including:

Large-format tiles that weigh less than 25kg may not be safely shipped via some services.

2. Sample Orders

Sample orders are shipped via Royal Mail or a courier service.
Only one sample per product per customer/household qualifies for free delivery.
Placing multiple sample orders using different names and/or addresses (e.g., to friends or neighbors) is not allowed for free delivery. Any such orders will be canceled and refunded.
Additional delivery charges may apply when ordering other products with samples.
Some areas may have a 2kg weight limit for free sample delivery. Additional charges apply if the weight exceeds this limit.

3. Orders Up to 25kg

Orders up to 25kg are wrapped, packed, and shipped via a courier service.
A delivery date must be selected at checkout.

4. Orders Over 25kg or Large Format Tiles

Orders over 25kg will be packed and shipped at our discretion, either:
- Via a boxed courier service
- Packed and wrapped onto a pallet, delivered, and offloaded using a pallet truck
Customers should make prior arrangements for placement and storage.
A delivery date must be selected at checkout (excluding sample orders).

5. Delivery Options

6. Additional Delivery Terms

Delivery days are Monday-Friday and do not include weekends.
To qualify for certain delivery services, orders must be placed before 1 PM.
Orders placed after 1 PM will be processed on the following working day.
Some postcodes may incur an extra delivery charge.

For further inquiries, contact us at admin@petplayplaza.com

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