Privacy Policy

1. Introduction

Welcome to PetPlay Plaza. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, make a purchase, or interact with our services.

2. Information We Collect

  • Personal Information: We collect information you provide directly to us, such as your name, email address, postal address, phone number, payment information, and details about your pet (e.g., name, breed, date of birth). This occurs when you create an account, make a purchase, or contact us.

  • Non-Personal Information: We automatically collect certain information when you access our website, including your IP address, browser type, operating system, device information, and browsing behavior. This helps us understand how you use our site and improve our services.

  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

We use the information we collect for purposes such as:

  • Processing and fulfilling orders, including shipping and payment processing.
  • Communicating with you about your orders, inquiries, or promotional offers.
  • Personalizing and improving your shopping experience.
  • Conducting market research and analyzing user behavior to enhance our services.
  • Preventing fraudulent transactions and ensuring security.

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with:

  • Service Providers: Trusted third parties who assist us in operating our website, conducting our business, or servicing you, such as payment processors and shipping companies. These parties are obligated to keep your information confidential.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the new owner.

5. Security of Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights and Choices

You have the right to:

  • Access, correct, or delete your personal information.
  • Opt-out of receiving marketing communications from us.
  • Withdraw consent where processing is based on consent.
  • Object to the processing of your personal information in certain circumstances.

To exercise these rights, please contact us at admin@petplayplaza.com

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read the privacy policies of any linked sites you visit.

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a visitor under the age of 13, we will delete the information from our records.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: 
admin@petplayplaza.com

 

PetPlay Plaza
Company: Scala Commerce Limited
Address: RM 509, 5/F THE CLOUD, 111 TUNG CHAU ST
TAI KOK TSUI, HONG KONG
BRN: 77867677
Email: admin@petplayplaza.com

By using our services, you acknowledge that you have read and understood this Privacy Policy.